Which details are required when raising support issues?

Ana Paula Nova -

When raising a support ticket, please include a description of the issue, and the maximum precise information namely:

- Agency name
- PCC 
- GDS connection (uAPI or Service Bureau) 
- Company 
- User facing the issue 
- Traveler selected for the booking 
- Exact data on operation (search, booking, etc) which led to the issue

 

Always try to send any relevant screen captures of the error you are reporting.

This information will help us better understand the issue you are reporting and optimize the support response time.

 

Support is granted in English, Portuguese or Spanish.

Please address to TTS Support Team in only one of those three languages.

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