Here’s how you can start monitoring and managing your tickets efficiently:
Access Refund Tracker: From the TTS WebAgent main menu, select the ‘Refund Tracker’ option. This will take you directly to the Refund Tracker dashboard. After you've agreed to the terms and conditions Refund Tracker will be ready to search for potential refunds. If you prefer you can click "Process Now." This will initiate a scan of your PCC for potential refunds. Please note that the first scan might take a few hours.
After the scan is complete: Refund Tracker just finished processing your tickets, this means that it analyzed all your tickets from the past year (excluding the last 30 days) and identified the potential refunds. These are tickets whose last travel date has passed and which have not been used, for example, the flight was canceled or the passenger missed the trip.
Scheduling tickets: The potential refunds will go to the "unscheduled tickets" tab. You can schedule those tickets for later, this means you will get a notification reminding you to refund that ticket. Why not refund them right away? Well, your clients might want to change their tickets before they expire, and if they are refunded you won't be able to do that. Refunds should only be done closer to the ticket's expiration date.
Refund tickets: Refund Tracker doesn't refund tickets, it scans potential refunds and reminds you to refund. To refund a ticket, check your "Immediate Action" tab to identify the tickets you want to refund and use the TTS WebAgent terminal like you normally would.
Understanding the Dashboard
The dashboard is divided into several sections:
- Status: A page where you can see all the stats of the Refund Tracker.
- Pending process: Indicates the number of days of bookings that Refund Tracker is still scanning.
- Last Processed Date: Shows the most recent date when Refund Tracker searched for tickets.
- Watched Tickets: These are tickets with open segments, but the last segment's date hasn't passed yet. Refund Tracker will automatically review these tickets again when the last segment's date arrives.
- Unscheduled: Displays tickets with unused segments that might be eligible for refunds.
- Scheduled: Lists tickets that you’ve scheduled for future action.
- Immediate Action: Contains tickets whose reminder date is today or in the past.
Rescheduling Tickets
To reschedule a ticket:
- Open the ticket you want to reschedule.
- Verify all the necessary details are correct.
- Set a "schedule date": Choose the date you want to be reminded to review this ticket again.
- Click "Schedule."
Alternatively:
Click "Refund Limit." This will automatically set the scheduled date to one year minus seven days from the last segment's date.
Important Note: This is a general guideline. Some airlines may have shorter refund time limits, so please double-check the specific rules for the airline involved.
After setting a scheduled date, the ticket will move to the 'Scheduled' tab for easy tracking.
Once the scheduled date arrives, you'll receive a notification on the main menu reminding you to review and potentially refund the ticket. From that date, the ticket will appear in the 'Immediate Action' tab, which contains all scheduled tickets whose reminder dates have already passed.
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