Travelport Mobile Agent & TTS Web Agent

NEO

• Can I access NEO-created PNRs on Terminal or Smartpoint?
• Are the bookings integrated into my back office?
• Can I send budgets and itineraries?
• Do I need to update anything to get NEO?
• What do I need to do to access NEO?
• Why did you release a Beta version?

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Travelport Mobile Agent

• What is Travelport Mobile Agent?
• Download Travelport Mobile Agent
• Request Access to Travelport Mobile Agent
• Do I need to install any software to access Travelport Mobile Agent?
• Can I install Travelport Mobile Agent in multiple devices?

Rich Content & Branding

• Why does the price change between the Brands and Ancillaries screen and the Fare Quote screen in Rich Content & Branding?
• When I change the fare of a specific segment why does it also change for another segment in Rich Content & Branding?
• Why are ancillary icons blue, black and gray in Rich Content & Branding?

Login & Access

• Unable to Log In - Locked Sign On
• Unable to Log In - Not authorised
• Unable to Log In - Agent ID
• Password-change criteria

Provisioning

• ClientIDs provisioning by Travelport
• Provisioning request

General

• Who is TTS?
• When I make a change in Settings or Pkeys in Travelport Mobile Agent is that reflected in TTS Web Agent?

Tutorial

• Login
• Main Menu
• The Terminal in Travelport Mobile Agent
• The Terminal in TTS Web Agent
• Continuity
• Terminal | Masks

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Terminal

• Is copy/paste feature available?
• How do I deactivate and activate the enhanced results feature?
• How can I email an itinerary?
• Printers or linkage issues

Support

• How do I contact TTS for support issues?
• Which agency details are required when raising support issues?